Our member Ms K. Chakraborty’s husband, called ZC Mr M. K Poddar on 26 February stating that his wife was in a critical condition and required immediate attention. Mr Poddar instantly informed his senior about it and started for the member’s house. Knowing the urgency of the situation, he took up the matter himself, and didn’t wait for any field operation staff, as they were far from the place of duty. He notified the ambulance on the way and reached the member’s house within 11 minutes. On reaching the venue, Mr Poddar found the member had vomited blood and was lying senseless. It was an absolute critical situation. While mentally planning the mode of operation, he swiftly collected the medical documents. By then the ambulance had also come in and our member was moved instantly to a nearby super speciality hospital.
The doctor there marvelled the ZC for his prompt decision and for bringing the member to the hospital in time. Had he delayed even a bit, there could have been a disaster.
Keep up this ‘service before self’ attitude Mr Poddar. Great work team Support Elders!

Support Elders Impact: We give our heart to care for elders

On 22 February, after midnight, at 12:58 a.m. MCA Mr A. Haldar received a call from ALCO stating an emergency. He immediately started and reached the member, Mr K. Roy’s house within 12 minutes. On the way he had informed the ambulance which had also reached at the same time. After MCA Mr Haldar reached the member’s flat, he found his oxygen level dipping. He immediately asked for the medical documents for hospitalisation. Mr Roy being unable to speak, just pointed at the place where the documents were kept. Since there was no wheelchair in the house, the MCA looked around and brought a revolving chair. He along with the Ambulance attendant seated Mr Roy in it. Mr Haldar took the documents in one hand, carried the oxygen cylinder in his other arm and steered the member out of the flat and into the lift. Our member, Mr K. Roy stays on the 6th floor and the lift is so small that it is difficult for 2 people to travel in it. Somehow, the MCA managed to get the member to the ground floor. Once out of the lift, the MCA with the help of the Ambulance attendant made Mr Roy lay down on the stretcher in the ambulance.
He then followed the ambulance on his bike to the Hospital, took care of all the paperwork and ensured that the member was admitted immediately and taken care of properly. He waited over there till the member’s oxygen level was restored to normal, being satisfied that he was fine, MCA Mr Haldar left the hospital.
Great work team Support Elders!

Support Elders Impact: We give our heart to care for elders

On 20th January 2022 at 4.00 p.m., during the daily call, there was a service request from our member Ms S. Basu. She wanted some formalities to be completed, related to her mobile phone connection. First of all, her late husband’s name had to be replaced by her own. Secondly, she wanted the payment service option to be changed from the existing prepaid service to post-paid service, as there was some dispute with excessive billing. As per her request, on the day of the scheduled weekly visit, MCA Mr N. Saha was assigned the job with all the details. Mr Saha went to the service provider’s outlet, explained the requirements and told them that our member is aged and confined to bed, so, would not be able to come to the outlet. The officials gave no other option but to bring the member once, to click her photo as ID proof on their system, to change the name.
Mr Saha informed Ms S. Basu about it. Since, she was anxious about travelling in that condition, Mr Saha convinced her that he will ensure that she feels no discomfort while travelling. He then booked a cab and with the help of the cab driver lifted Ms Basu, carried her on his shoulder and seated her in the cab. He then accompanied her to the service provider’s outlet. He first went in and spoke to the office-in-charge, informed him about her health and made sure that Ms Basu’s formalities were completed fast and on an urgent basis. He requested them to arrange for a chair and then carried her into the office. While they were completing the ID proof process, Mr Saha paid the outstanding amount, got all doubts clarified and noted all details from them. He then called the cab, which was waiting in the parking area, in front of the outlet, carried Ms Basu to the cab, comfortably seated her in it and brought her safely back home. Mr Saha waited for a while until the member was at ease, then he handed over to her all the documents, made her understand the details and then signed off.

On 20 January 2022, ALCO IBD team received a call at 10.56 a.m. from KAB member Ms R. Sensarma. ZC Mr G. Basak, who was nearby, was immediately asked to visit the member. On reaching our member’s residence, Mr G. Basak found the member experiencing breathlessness and gasping for breath, even though the oxygen mask was attached. Mr G. Basak, who has worked in the Army medical department before, realised that there was a blockage somewhere and immediately asked for warm water. After checking the nozzle, which was fine, he checked the outlet of the Oxygen cylinder. Ensuring that it was fine too, he started checking the rest of the pipe. Between the pipe and the nozzle there was a connector with a net which was blocked. Without any delay, he immersed the net in warm water and cleared the blockage. Within 15 minutes the Oxygen saturation level of the member was restored from 76 to 96. Mr G. Basak’s presence of mind, his experience and his prompt action, helped Ms R. Sensarma get relief.