On the night of 25th January 2022, my father, Mr K. K. Debsarkar, complained of chest pain and contacted our designated Support Elders personnel. Immediate help was sent over to my parents and the team accompanied them and admitted my father to the hospital. Thereafter, for a whole week, the entire team comprising Mr S. K. Sarkar, MCA A. Roy, MCA T. K. Mahato and MCA A. Prasad have been with my parents and have assisted them in every way. Not only did they report to the hospital daily, but they also checked on my mother who was staying alone at that time and helped her get groceries. They have provided continuous support to my family over a week, from my father’s hospitalization to his discharge and during each interaction the entire team has been extremely patient and very courteous. I am aware that during the Covid surge, they are probably working round the clock attending to ailing aged members of so many other families, yet they demonstrate extreme dedication and top-notch professionalism all the time. I pray for the good health and success of this incredible team. Thanking you is not enough!