Recently, our family underwent a medical emergency and my father (Mr D. Sen) had to be hospitalized on short notice, and he passed away after three days, following which we needed help with the formalities and cremation.
While I have previously provided feedback via the zonal team, I once again wish to let you know that ZC Mr R N Maity and MCA Mr D Roy and their team did an exceptional job of assisting us through the difficult time.
I particularly want to single out MCA Mr B Maity and MCA Mr A Adhikari—who were on the ground and helped us navigate various stages. They are competent, level headed and compassionate. You have a good team in South Kolkata, and I have already recommended your services in recent days to a number of acquaintances with elderlies in their families.