We just subscribed for the service in October 2020 for my parents and by end of October, my father had an emergency, around midnight, due to low level of oxygen. The GPS-enabled watch was a saviour for my mother and a representative reached our home pretty soon. After that, they took care of everything—from arranging the ambulance, admitting my father in Apollo, visiting him at the hospital to getting him discharged from there. We are really happy with their support, especially during this Covid-19 phase. As I and my brother stay in the USA, we felt that we had taken the right decision by registering our parents with Support Elders. It gives us great peace of mind. In fact, our relatives and friends have taken their contact details. Though we do not want such emergencies to happen, but who knows when support is required.

All of your representatives are so cordial and responsible; we are really grateful to your team.

I would like to place on record my own and my mother’s deep appreciation for all the help that Support Elders has provided to us in dealing with our huge and terribly tragic crisis. I am particularly grateful to the many care associates who escorted my father to the hospital on the 7th and arranged for his admission at Command Hospital. They were constantly available to take my desperate calls for help in organising sanitisation services, Covid Testing at home and such others for my mother and the helpers and attendants. They also kept giving me information from the hospital about my father’s condition.

Your care associates also came and sat with me while I waited for hours till my dear father’s body was brought down from the COVID ICU to the mortuary at the Command Hospital and later went with me to the office to deal with the paperwork. They arranged for the attendant who had tested positive to be removed to a care centre and helped me to organise another round of deep sanitisation of our flat.

This has been an extremely traumatic experience for me, as I was alone in a hotel, unable to be with my mother and having to grapple with the grief and the crisis. I found it assuring to speak to your area coach who he readily helped and advised me every step of the way.

I am now back in the flat with my mother and the Kolkata Municipal Corporation authorities are yet to reach out to us but we have been asked to stay at home till they come to test us again. Till then we are locked in at home. My father’s shradh date of September 21, may get missed if the lockdown is strictly imposed, even though we are Covid negative. My sister who is travelling from the USA to be with us in this critical time, will probably have to stay in a hotel for a week or more. It is an altogether catastrophic situation but I am hopeful that I can count on the Support Elders team to help us get through this painful period.

Very gratefully,

Thank you so much for teaching me how to use Google Duo. It is only because of you that I could see and talk with my three grandchildren and with my daughter and son-in-law. I was feeling so happy when I saw them.

Any thanks will not be enough for Support Elders for the way they are giving support to my parents (Father : Mr. B Ray, 89 and Mother : Mrs. A. Ray, 80) in Kolkata for last one year and particularly during this COVID-19 scenario. Starting from hospitalization and release from the hospital after treatment, pension withdrawal, medical support, bank works, provision of 24X7 nurse, mental support, in every field I can appreciate the team. The team is extremely compassionate, punctual, dedicated, and knows very well how to handle unprecedented situations in difficult times. The way the team stood by my parents with its exceptional sense of responsibility, is highly commendable. Far away from Kolkata, in this COVID-19 situation when I cannot reach my parents physically, the uninterrupted service of Support Eldres have always reduced my worries. A wholehearted thanks to the organization. Keep up the good work and genuine effort.